Training Courses

Mandarin Speaking for Hospitality & Tourism Industry Training

Welcoming Mandarin-Speaking Guests with Confidence

COURSE OVERVIEW

Description

Mandarin Speaking for Hospitality & Tourism Industry Training is designed to equip participants with essential Mandarin language skills to effectively communicate with Chinese-speaking guests and clients in the hospitality and tourism sector.

Create an inclusive environment for positive guest experiences
Empower participants to handle common situations confidently
Engage participants in practical scenarios and role-playing exercises
Elevate Mandarin skills for outstanding service delivery

Suitable For:

Professionals in the hospitality and tourism sectors looking to enhance their skills and knowledge
Frontline staff, including hotel employees, travel agents, and customer service representatives
Managers and supervisors seeking to stay updated on industry trends and best practices
Entrepreneurs or business owners operating in the hospitality and tourism sector
Anyone interested in gaining insights into the dynamics of the hospitality and tourism industry

Keywords:

language, tourism, hospitality, mandarin, chiense

DURATION

2 Days

DATE

Johor Bahru
10 – 11 Oct (Thur-Fri)
Kuala Lumpur
8 – 9 Oct (Tue-Wed)

TIME

18 Hours

VENUE

Johor Bahru
Kuala Lumpur
Penang

TRAINING OUTLINE

Learning Outcome:

Develop Basic Conversational Mandarin Skills
Confidently Handle Customer Service Interactions
Apply Mandarin Language Skills in Real-World Situations

Methodology:

Interactive lectures, hands-on activities content creation, case studies, group discussions and brainstorming, strategy development workshops, Q&A and peer feedback sessions.

Format:

In-house / Public Training

PROPOSED ITINERARY

Coming Soon

About the Partner

Fasih Mandarin

Fasih Mandarin is registered with the Ministry of Education (MoE) Malaysia as a Certified Language Centre and registered under Human Resources Development Corporation (HRDCorp) as a Training Provider to provide tuition service for Mandarin language.

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