Training Courses

Developing Important Skills to Qualify as Efficient Secretary

Secretary In a Modern-Day Organization

COURSE OVERVIEW

Description

Secretaries and administrators often underestimate their roles, but they play a crucial part in daily office operations. This course equips them with essential administrative skills like communication, interpersonal relations, time management, and stress management. The goal is to foster a proactive mindset and create a positive workplace environment. Participants will gain insights into accountability, effective communication, telephone etiquette, time management, and various management skills, enhancing their on-the-job performance.

Suitable For:

This Secretarial and Administrative workshop is designed for those in secretarial, clerical and administrative roles.

Keywords:

Secretary , personal image

DURATION

2 Days

DATE

Johor Bahru
15-16 Oct (Tue-Wed)

Kuala Lumpur
17-18 Oct (Thur-Fri)

TIME

18 Hours

VENUE

Johor Bahru
Kuala Lumpur
Penang

TRAINING OUTLINE

Learning Outcome:

Exercise greater accountability
Practice more effective phone and Email etiquette
Manage personal change to comply with greater standards of professionalism
Create a more authoritative image for themselves in the office
Create a more lasting impression with clients
Foster more productive working relationships with their colleagues
Possess greater mental fortitude in any given situation

Methodology:

Workshop, hands on, interactive learning, case studies and real-life scenarios, expert demonstrations, brainstorming

Format:

In-house / Public Training / Online

PROPOSED ITINERARY

Day 1

– Skills and qualities of an Effective PA – Goals of Communication
– Working with people and “Team-ing”
– Effective report writing model, telephone and email etiquette
– Conducting Effective Meetings
– It’s Not What You Say, It’s How You Say It
– Body Language Tips

Day 2

– Keeping Your Workspace Organized – Using a To-Do Book
– Finding Time – Urgent vs Important, Prioritising
– Monkey Management – Controlling Interruptions
– Managing Conflicts and Difficult People
– Preventing Conflict
– Physiological responses to stress
– 6 Tips to Improve Work-Life Balance

Dr Mohd Afzhan
HRD Corp Accredited Trainer

Dr Afzhan, holding a PhD in Business Administration (2015) and a Post Graduate Certificate in Open & Distance Learning (2012), has over a decade of experience as an academician and administrator at Open University Malaysia. Specializing in admission procedures, marketing initiatives, and group planning & strategy, Dr. Afzhan has conducted training sessions for 60+ institutions, funded by HRDC grants. With TTT certifications, they are eligible for HRDC claimable training programs and have taught executive courses at institutions like UUM, UNISEL & UMP. In their early career, Dr. Afzhan worked in auditing and procurement roles. Currently licensed in Islamic Estate Planning, they actively assist clients and have presented 36 academic papers in the past 6 years.

QUALIFICATIONS AND EXPERIENCE

Holds a PhD in Business Administration (2015), Post Graduate Certificate in Open & Distance Learning (2012), Master in Business Administration (2010), Degree in Accountancy (2007) & Diploma in Accountancy (2004).
Worked as Operational Auditor for about two years in Great Eastern Life and Procurement Analyst for about a year in Exxon Mobil in his early career.
Being an Associate member of Malaysian Institute of Accountants. Actively working with Malaysian Qualifications Agency (MQA) to conduct trainings (official MQA training centre trainer).
Being an accreditation panel to award MQA accreditation licenses to higher education providers and creating policy documents for the nation.
International Award: Young Innovator Award (Gold Medal in 2016) from Asian Association of Open Universities (AAOU) in Manila & Best Paper Award (Silver Medal in 2015) from Asian Association of Open Universities (AAOU) in Kuala Lumpur.
Member of Jawatankuasa Teknikal Pembelajaran Sepanjang Hayat (PSH) at MOHE (2021-2022).
Head of Strategic Taskforce to review the national education policy at MOHE (2023).
Interviewed by RTM in national television on 2022 on Pembelajaran Sepanjang Hayat dalam lonjakkan Produktiviti.
Hold the title of ‘Competent Communicator’ from Toastmaster Club

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